Host

Overview: Hosts are the welcoming face of Nolan’s on Canandaigua Lake and Nolan’s at the Canandaigua Country Club, consistently creating a positive initial impression for guests. Greeting all patrons with warmth and professionalism upon arrival, providing exceptional service, and upholding exemplary standards among team members. Clearly communicating anticipated wait times, managing the waiting list by guest names, escorting  guests to their tables, and ensuring they receive a gracious farewell upon departure. The host/hostess should engage in natural conversation, demonstrate familiarity with the Canandaigua area, and assist guests with information about local destinations as needed.

Key Responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential skills. An * after the responsibilities below denotes an essential skill. 

• Follows and promotes Nolan’s Way. *

• Schedules dining reservations for guests in advance and as they arrive at the restaurant; effectively and efficiently organizes the reservation book. * 

• Greet customers upon arrival with eye contact and a genuine smile. *

• Escorts guests to assigned tables and presents menus. *

• Communicates clearly if the guest has a table ready or if they will be placed on the waitlist, giving an accurate wait time. *

• Answer the phone clearly to take reservations or to-go orders. *

• Communicate any special requests for reservations to the server and kitchen.

• Accommodates and documents the needs of customers; communicates these needs to the staff to ensure guest satisfaction.

• Monitors the cleanliness and upkeep of guest contact areas, including restrooms and any closet/ coat check areas.

• Assists staff when busy, expediting food, pouring water, bussing tables, etc.

• Assist bussers perform nightly duties, including shining water glasses, clean menus, etc.

• Exhibit strong customer service skills and attention to detail as well as exhibiting professionalism. *

• Ability to work under high traffic hours with ease. *

Skills:

To perform this job successfully, an individual must be able to perform each essential skills satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. 

Language Ability:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability: 

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: 

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; inventory software; internet software; and order processing systems.   

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential skills for this job. 

While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The employee is frequently exposed to work in high, precarious places. The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand; walk; use their hands and talk or hear. The employee is frequently required to reach with their hands and arms and taste or smell. The employee is occasionally required to sit; frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/ or move up to 75 pounds. Specific vision abilities required by this job include depth perception and ability to adjust focus.

Education and Experience:

High school diploma or general education degree (GED); and two to four years related experience and/ or training; or equivalent combination of education and experience.

Training:

Training is available for this position.