Honda Service Advisor

• Greet customers professionally and create a positive first impression.
• Listen to customer concerns and accurately document vehicle issues.
• Write repair orders, provide estimates, and present recommended services.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure jobs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and encourage retention.
• Maintain a clean, organized workstation and stay up to date with Honda processes.
• Help the team meet daily and monthly performance goals.
  
  

• 1+ years of service advisor or customer-facing automotive experience preferred.
• Honda or other OEM experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional, calm, and composed under pressure.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Able to work full-time, including Saturdays.
  
  

• Someone who puts the customer first and follows through.
• A team player who supports coworkers and respects the process.
• A detail-oriented problem solver who wants to grow in the role.
• A confident communicator with the ability to explain service needs clearly.
• Someone who shows up, stays focused, and works with purpose.
  
  

• Union position with full health, dental, and vision benefits.
• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• Busy shop with a strong customer base.
• A supportive service management team focused on growth, training, and long-term success.
• A dealership culture centered on professionalism, performance, and teamwork.
  
  

Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.