Home Medical Equipment (HME) Coordinator– Brightree

• Manage the complete DME workflow using Brightree, from referral intake to billing and collections.
• Enter and validate patient demographics, physician documentation, CMNs, and supporting records.
• Verify insurance eligibility, authorizations, and payer requirements prior to delivery.
• Submit clean claims and resolve billing issues, denials, and follow-ups.
  
  

• Oversee inventory tracking, expiration monitoring, audits, and vendor restocking.
• Coordinate H/DME orders from intake to delivery and post-delivery follow-up.
• Ensure accurate documentation for audits and payer reviews.
  
  

• Maintain compliance with Medicare, DMEPOS standards, HIPAA, OSHA, and HQAA.
• Ensure all operational logs, policies, and documentation are current and audit-ready.
  
  

• Serve as a primary point of contact for patients, caregivers, and referral partners.
• Address concerns promptly and conduct post-delivery satisfaction follow-ups.
• Coordinate with vendors, delivery teams, and referral sources.
  
  

• Prepare monthly reports related to inventory, billing performance, and revenue.
• Support company initiatives and operational improvements.
• Assist with credentialing, contracts, and vendor partnerships.
  
  

• Support community outreach, referral relationships, and in-store education efforts.
• Assist with initiatives tied to H/DME growth and operational expansion.
  
  

• 2+ years of hands-on Home or Durable Medical Equipment (DME) experience.
• Direct experience using Brightree for intake, documentation, and billing.
• Strong working knowledge of Medicare DME guidelines and billing workflows.
• Experience with eligibility verification, authorizations, and claim submission.
• Proficiency in Brightree.
• Highly organized, detail-oriented, and compliance-focused.
• Ability to work independently in an office-based setting.

• Competitive hourly pay ($18–$23/hr).
• Paid time off (PTO)/ vacation after 90 days.
• Dental, vision, disability, and life insurance.
• 401(k) with 3.5% company match.
• Performance-based bonus incentives.
• Supportive, mission-driven, women-owned organization.
• Opportunity to grow with an expanding DME operation.
  
  

A Hug Away Healthcare, Inc. is not just a brick-and-mortar company; we are one of the best Female Owned healthcare agencies in Katy and Houston (Texas), with a comprehensive team of professional experts with over 35 years of experience. Choosing a dependable, cost-effective, and well-qualified home health, hospice, medical supply, or health help in Katy and Houston, TX, can be exhausting. That is why we are here. We are a women owned Hospice and Healthcare company that puts its customers first. If you'd like to be part of the team at A Hug Away, apply now! www.ahugaway.com