Home Health Aide Supervisor
VNS Health
New York, New York
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched 401k retirement saving program
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement and CEU credits
What You Will Do
- Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
- Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
- Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.
- Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
- Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
- Maintains or grows caseload depending on resource availability.
- Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
- Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
- Participates in special projects and performs other duties as assigned.
Education:
High School Diploma or equivalency Required Bachelor's Degree Preferred
Work Experience:
Minimum of two years of experience in customer service Required
Strong organization and administrative skills Required
Demonstrated problem-solving abilities Required