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Hiring: Merchant Services / POS Support Specialist – Naples

System One

Naples, FL

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JOB DETAILS
SKILLS
Apple iPad, CGI (Common Gateway Interface), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Quality, Demographics, Detail Oriented, Develop and Maintain Customers, Documentation, Documentation Standards, Fax Machines, ISO (International Organization for Standardization), Merchant Services, Network System Hardware, Onboarding, Payment Processing, Point of Sale (POS) Systems, Printers, Problem Solving Skills, Restaurant, Retail, Service Level Agreement (SLA), Software Administration, Technical Support, Telephone Skills, Time Management
LOCATION
Naples, FL
POSTED
1 day ago

Interested candidates please email their resume to Tanika.virmani@systemone.com with below details.

Work authorization status
current location
availability
compensation details.
Can you work onsite from Day 1 ?

Please reference the specific job title and job location in your email.

Merchant Services Specialist
Onsite 3 days/week – Naples, FL
Contract (Right to Hire)

Must Have Skills
  • Merchant Services / POS environment experience
  • Strong data entry skills with high attention to detail
  • Strong customer service experience (heavy phone + email communication
  • Comfortable working in a fast-paced environment with shifting priorities and deadline
  • Proficiency with CRM tools, ticketing systems, and documentation standard
  • Solid Microsoft Office skill foundation
  • Experience/Desire to contribute beyond immediate job responsibilitie
  • Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously
Nice to Have
  • Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
  • Ability to troubleshoot hardware, software, and basic network issues
  • Experience in hospitality, retail, or restaurant environments
  • Experience in software onboarding, technical support, or customer success roles
Industry Preference
  • Merchant Services / Payment Processing industry experience required
  • Former processing company / ISO / Card Issuer background highly preferred:
    Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar
Key Responsibilities
  • Perform all duties listed in the Roles & Responsibilities section of the JD
  • Support Merchant Services onboarding activities for new and existing accounts
  • Manage service tickets, merchant accounts, and internal reporting systems
  • Maintain accurate client demographic data and documentation
  • Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
  • Communicate with merchants, partners, agents, and internal teams via phone and email
  • Identify opportunities to improve internal onboarding and service processes
  • Resolve merchant issues under tight timelines with strong problem-solving skills
  • Perform high-volume data entry with accuracy and confidentiality
#DI-CB2
#M1
Ref: #404-IT Pittsburgh


About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com