Helpdesk Technicians

Helpdesk Technicians
Job Number: 25-05046

 
Use your skills where innovative technology solutions begin. ECLARO is looking for a Helpdesk Technicians for our client in Englewood, CO. 
 
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Helpdesk Technician is responsible for supporting both the Stadium and Training Center by resolving helpdesk tickets, managing user accounts in Active Directory and Okta, building computers, troubleshooting software, SaaS applications, hardware, and printing issues.
• This role requires delivering outstanding technical customer service to all users.
• Reporting Relationship: Reports to Senior IT Director
• Immediate need for 1–3 Helpdesk professionals with strong technical troubleshooting skills and the ability to operate in a fast-paced, dynamic environment.
• This role is ideal for individuals with a solid background in Helpdesk support who are ready to take on responsibilities closer to a Junior Systems Administrator level.

• Provide first-line and escalated technical support to end users, including coaches, staff, and executives.
• Troubleshoot and resolve hardware, software, and Microsoft Office/email issues.
• Perform laptop imaging, backups, and general workstation support.
• Conduct minor network troubleshooting and escalate tickets when necessary.
• Maintain accurate documentation of issues, resolutions, and system updates.
• Deliver exceptional customer service in a high-visibility environment.
• 70%: Handle IT help desk system and ad hoc tickets by troubleshooting hardware, operating systems, and applications, such as printers and copiers. Coordinate with internal technical teams and external vendors when required. Administer user accounts in Active Directory and Okta.
• 20%: Build and deploy laptops, desktops, or tablets for users, including configuring hardware/software and setting up user accounts to ensure quality setup and delivery.
• 5%: Provide IT support during games, events, or scheduled shifts as needed. Travel domestically or internationally for support when required.
• 5%: Updates professional and technical skills by attending workshops, seminars, and reviewing publications.

• Bachelor's in Information Systems, Computer Science, or related field; five years' IT helpdesk experience preferred.
• At least 5 years with Microsoft Windows 10/11.
• At least 5 years troubleshooting computer hardware.
• At least 2 years with Apple Mac OS.
• 2+ years of Helpdesk or IT support experience (enterprise environment preferred).
• Strong knowledge of Microsoft Windows, Office, and email systems.
• Basic understanding of networking principles and troubleshooting.
• Experience with laptop setup, imaging, and backup tools.
• Ability to multitask and perform under pressure.
• Excellent communication and interpersonal skills.
• Must be comfortable working in a fast-paced, high-demand environment supporting technical needs for staff and coaches

• 5+ years' experience in computer hardware and troubleshooting
• 5+ years with Microsoft Office
• 5+ years working with computer networks (LAN/WAN, TCP/IP, DNS, DHCP)
• 5+ years on an IT or Helpdesk team
• 3+ year with IT security tools
• Effective problem-solving skills
• Strong multitasking abilities
• Excellent customer service
• Good written and verbal communication

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Ashly Velasco
ashly.velasco@eclaro.com
6463571236
Ashly Velasco | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.