Help Desk Technician - Rockford Area

Help Desk Technician | Rockford, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Rockford, seeking experienced Help Desk Technicians to strengthen their teams.

The Opportunity

We are working with companies in Rockford that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide first-level technical support for IT hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with specialized manufacturing hardware including industrial PCs, barcode scanners, and label printers on the shop floor.
• Support and maintain critical manufacturing systems such as MES (Manufacturing Execution Systems) and production line software applications.
• Respond to and resolve network connectivity issues impacting production equipment and operational technology (OT) systems.
• Perform installation, configuration, and deployment of new workstations, peripherals, and software for manufacturing personnel.
• Log, track, and prioritize IT incidents and service requests, escalating complex issues to senior IT staff with clear documentation.
• Conduct routine IT asset inventory and preventative maintenance checks on shop floor technology to ensure operational readiness.

Recommended Qualifications

• Proven experience troubleshooting hardware, software, and network connectivity issues.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Basic understanding of IT networking principles (TCP/IP, DNS, Wi-Fi).
• Familiarity with manufacturing-specific software (e.g., ERP, MES) or industrial IT hardware.
• Excellent communication and interpersonal skills, with a focus on customer service.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., MES, SCADA, ERP systems like SAP).
• Familiarity with industrial control systems (ICS) or operational technology (OT) environments.
• Basic understanding of industrial networking concepts or protocols (e.g., EtherNet/IP, Profinet).
• Scripting or automation experience (e.g., PowerShell, Python).

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Analyst, User Support Specialist, Client Support Specialist, IT Support Specialist, Technical Support Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.