Help Desk Technician

Our client is a financial services firm seeking a Help Desk Technician to provide first-level technical support to their team of 200+ employees. This role is ideal for someone who enjoys solving problems and helping people get back to work quickly.

You'll troubleshoot hardware and software issues, respond to support tickets, and ensure a positive experience for all users.

Responsibilities

• Respond to help desk tickets via phone, email, and in-person requests
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, laptops, and peripherals for new hires
• Reset passwords and manage user accounts in Active Directory
• Install and update software applications and security patches
• Document issues and resolutions in the ticketing system
• Escalate complex issues to senior IT staff when needed
• Maintain IT inventory and track equipment assignments

Requirements

• 1+ year of experience in help desk or technical support role
• Familiarity with Windows 10/11, macOS, and Microsoft 365
• Basic understanding of networking concepts and troubleshooting
• Experience with Active Directory and user account management
• Strong problem-solving and customer service skills
• Ability to communicate technical information to non-technical users
• CompTIA A+ certification is a plus but not required
• High school diploma required; associate's degree in IT preferred

Benefits

• Competitive salary with annual reviews
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Certification reimbursement program
• Commuter benefits
• Free lunch Fridays
• Clear path to Desktop Support and Systems Admin roles

Apply directly: cs-recruiters.com