Help Desk Technician - Muskegon Area

Help Desk Technician | Muskegon, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Muskegon seeking experienced Help Desk Technicians.

The Opportunity

We partner with manufacturers across Muskegon seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues in office and production environments.
• Diagnose and resolve technical problems for manufacturing-specific systems and shop floor equipment.
• Manage and prioritize support tickets using an IT service management system.
• Perform routine maintenance, installation, and configuration of IT equipment, including workstations, printers, and peripherals.
• Assist users with account management, password resets, and basic application support for business and production systems.
• Document IT procedures, troubleshooting steps, and common solutions to build a knowledge base.
• Collaborate with other IT teams and vendors to resolve complex issues affecting manufacturing operations.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity.
• Excellent communication and interpersonal skills for user support in a fast-paced environment.
• Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with or quick aptitude for learning industrial IT systems (e.g., MES, SCADA, production line devices) and plant floor environments.
• Experience with IT service management (ticketing) systems and creating clear documentation.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Familiarity with industrial control systems (ICS) or SCADA environments.
• Knowledge of manufacturing processes or quality systems (e.g., ISO 9001, Lean).
• Experience troubleshooting specialized manufacturing hardware (e.g., barcode scanners, label printers, shop floor terminals).

Job Titles That Should Apply

Help Desk Analyst, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, Computer Support Specialist, User Support Technician, Client Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.