Help Desk Technician - Kentwood Area

Help Desk Technician | Kentwood, MI

Salary Range: $44,000 - $69,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Kentwood seeking experienced Help Desk Technicians.

The Opportunity

We partner with manufacturers across Kentwood seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues across office and production environments.
• Diagnose and resolve technical problems with manufacturing-specific equipment such as barcode scanners, label printers, and shop floor workstations.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices, ensuring minimal disruption to production.
• Support manufacturing execution systems (MES) and enterprise resource planning (ERP) modules related to production operations.
• Manage user accounts and access rights for various IT systems, including those critical to manufacturing processes.
• Document technical solutions, troubleshooting steps, and create knowledge base articles to improve resolution times.
• Escalate complex or unresolved issues to appropriate internal IT teams or external vendors.

Recommended Qualifications

• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common hardware (desktops, laptops, printers).
• Experience supporting IT systems within a manufacturing or industrial environment, understanding production uptime criticality.
• Familiarity with manufacturing-specific hardware (e.g., barcode scanners, label printers, ruggedized devices) and common ERP/MES systems.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Basic understanding of network fundamentals (TCP/IP, Wi-Fi) and Active Directory for user and computer management.

Bonus Qualifications

• Experience with ERP systems commonly used in manufacturing (e.g., SAP, Oracle, Microsoft Dynamics).
• Familiarity with shop floor technologies such as barcode scanners, label printers, or mobile data terminals.
• Previous experience working in a manufacturing or production environment.
• Understanding of the critical impact of IT issues on production uptime and schedules.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, Computer Support Specialist, End User Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.