Help Desk Technician - Jenison Area

Help Desk Technician | Jenison, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Jenison seeking experienced Help Desk Technicians.

The Opportunity

We are working with companies in Jenison that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues in office and manufacturing plant environments.
• Diagnose and resolve issues with specialized manufacturing software, shop floor terminals, and production line connectivity.
• Manage user accounts, permissions, and password resets for various business applications and operational systems.
• Document all incidents, service requests, and resolutions accurately within the ticketing system.
• Escalate complex or unresolved issues to appropriate Level 2 support teams, including IT infrastructure and OT engineers.
• Assist with the deployment, configuration, and maintenance of workstations, mobile devices, and peripherals across all departments.
• Perform routine checks and preventative maintenance on IT equipment to ensure continuous manufacturing operations.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity.
• Familiarity with manufacturing-specific software (e.g., ERP, MES).
• Excellent communication and customer service skills.
• Ability to prioritize and resolve issues efficiently in a fast-paced production environment.
• Proficiency in supporting Windows operating systems and Microsoft Office applications.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial hardware (e.g., barcode scanners, label printers, ruggedized devices).
• Knowledge of ITIL framework and best practices.
• Experience working in a 24/7 operational or production environment.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Analyst, Service Desk Analyst, Desktop Support Technician, IT Support Technician, Help Desk Analyst, End User Support Specialist, Computer Support Specialist, IT Support Engineer

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.