Help Desk Technician - Hudsonville Area

Help Desk Technician | Hudsonville, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Hudsonville seeking experienced Help Desk Technicians to drive results.

The Opportunity

We partner with manufacturers across Hudsonville seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Troubleshoot and resolve IT issues for office and factory floor users, including hardware, software, and network connectivity.
• Provide first-level support for manufacturing-specific systems such as industrial PCs, barcode scanners, label printers, and production line terminals.
• Respond to and prioritize service requests and incidents, ensuring minimal disruption to production operations.
• Install, configure, and maintain workstations, mobile devices, and peripherals across the facility.
• Document all support activities, resolutions, and create knowledge base articles for common manufacturing IT issues.
• Assist with the deployment and setup of new manufacturing IT equipment and software applications.
• Perform routine checks and preventative maintenance on shop floor IT infrastructure to ensure reliability.

Recommended Qualifications

• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common desktop hardware.
• Experience supporting manufacturing-specific hardware such as barcode scanners, label printers, and basic user support for MES/ERP systems.
• Demonstrated ability to perform basic network troubleshooting (TCP/IP, Wi-Fi) and utilize IT ticketing systems.
• Strong communication and problem-solving skills with a focus on customer service in a production environment.
• A+ certification or equivalent practical experience in an IT support role.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle) or MES applications.
• Familiarity with industrial control systems (e.g., PLCs, SCADA) or shop floor IT.
• Understanding of manufacturing processes and production environments.
• Experience with ruggedized hardware or mobile devices used in industrial settings.

Job Titles That Should Apply

IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Analyst, Computer Support Specialist, User Support Specialist, IT Specialist, First Line Support Engineer, Customer Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.