Help Desk Technician - Allendale Area

Help Desk Technician | Allendale, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Allendale seeking experienced Help Desk Technicians.

The Opportunity

We collaborate with manufacturing companies in the Allendale region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with specialized manufacturing equipment IT components (e.g., PLCs, HMI, barcode scanners, production line PCs).
• Install, configure, and maintain workstations, printers, labelers, and other peripherals on the factory floor and in administrative offices.
• Respond to and resolve help desk tickets in a timely manner, escalating complex issues to appropriate IT teams or vendors.
• Assist with the deployment and support of manufacturing-specific applications (e.g., MES, ERP modules, quality control software).
• Perform routine IT asset inventory and maintenance checks for all manufacturing and office IT equipment.
• Document IT procedures, resolutions, and system configurations relevant to the manufacturing environment.

Recommended Qualifications

• Proficiency in diagnosing and resolving hardware (e.g., PCs, printers, industrial peripherals) and software (e.g., Windows OS, MS Office, manufacturing-specific applications) issues.
• Strong understanding of basic network troubleshooting (TCP/IP, Wi-Fi, industrial connectivity).
• Familiarity with IT support within a manufacturing or industrial environment.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Experience with IT Service Management (ITSM) ticketing systems and knowledge base documentation.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., MES, ERP, CAD).
• Familiarity with industrial hardware such as shop floor terminals, barcode scanners, or specialized printers.
• Basic understanding of Operational Technology (OT) environments or industrial networking concepts.
• Knowledge of common manufacturing processes and terminology.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Analyst, Service Desk Technician, Desktop Support Engineer, User Support Technician, Client Support Specialist, IT Help Desk Analyst, Computer Support Technician, Tier 1 Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.