Help Desk Support Technician

Helpdesk Support Technician

** Location:** Charlotte, NC

** Contract: **6 months (extension or direct hire possible)

Compensation: $33.36/hour with optional benefits

** Schedule:** M-F (8am – 5pm)

** Position Summary**

The Helpdesk Support Specialist is responsible for efficiently managing and resolving a high volume of inquiries via email and phone. This role requires strong communication, problem-solving abilities, and the capacity to thrive in a fast-paced environment while delivering exceptional customer service.

Key Responsibilities

• Process and respond to helpdesk emails and phone calls in a timely and professional manner
• Troubleshoot issues and provide suppliers with effective solutions to their inquiries
• Maintain accurate records of helpdesk interactions and resolutions
• Deliver outstanding customer service and ensure a positive user experience
• Prioritize multiple tasks and manage workload efficiently in a high-volume environment

Required Skills

• Strong communication and interpersonal skills
• Basic technical knowledge and problem-solving abilities
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Ability to prioritize tasks and handle multiple responsibilities simultaneously

Required Experience

• Previous experience with the Ivalua Source-to-Pay platform

Education

• High School Diploma with 3+ years of relevant experience, OR
• Associate’s Degree (AA) with 1+ year of relevant experience

EOE (including Disability/Veterans)

You should be proficient in:

• Customer Service
• IT Equipment (Servers, Networks, Telecom, Cloud)
• Excellent Communication Skills