Help Desk Support Analyst

Key Responsibilities

• Provide technical support and troubleshooting for Windows platforms (Windows 7, 10)
• Support Zoom, networking (LAN/WAN), and enterprise domain infrastructure
• Manage and troubleshoot Windows desktop/server OS and Active Directory
• Assist with Microsoft Outlook/Messaging and Office Suite (Word, Excel, PowerPoint)
• Perform basic troubleshooting for Citrix, VMware, VDI, and virtualization environments
• Provide mobile OS (iOS/Android) application support
• Deliver high-quality customer service with ownership through resolution
• Collaborate with executive leadership, requiring strong communication and soft skills

Required Skillsets

• Solid technical knowledge and troubleshooting experience across Microsoft and networking environments
• Strong customer service orientation with excellent communication skills (English proficiency required)
• Team player, collaborative, self-motivated, and proactive learner
• Ability to support executive leadership with professionalism and discretion

Preferred Qualifications

• 2+ years of technical knowledge and troubleshooting experience with Microsoft 365 Suite, iOS, and Android devices
• Experience in high-level customer support or VIP/executive support roles
• High School Diploma required

Ideal Candidate Profile

This role is best suited for a customer-focused IT professional with strong technical troubleshooting skills, excellent communication abilities, and the flexibility to support both standard operations and executive leadership needs.

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