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Help Desk Representative

ABCS, Inc.

Phoenix, AZ

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JOB DETAILS
SALARY
$23–$25 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Customer Support/Service, Desktop PC, Help Desk, Identify Issues, Information Technology & Information Systems, Leadership, Microsoft Active Directory, Printers, Problem Solving Skills, Root Cause Analysis, Systems Administration/Management, Technical Support, Telephone Skills, VPN (Virtual Private Network), Vendor/Supplier Selection
LOCATION
Phoenix, AZ
POSTED
21 days ago

Title: IT Help Desk Operator
Duration: 6 month contract
Location:  2010 W. Encanto Blvd, Phoenix, AZ 
Pay Rate:  Upto $24.8/hr on W2 (All inclusive / no benefits)

Job Description:

IT Help Desk Operator:    Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only
 Answering incoming calls for IT-related support.
 Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
 Assist with Active Directory password resets, VPN tunnel configurations, etc.
 Provide excellent customer service in high stress or contentious situations.
 Work with vendors to identify root cause issues.
 Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

About the Company

A

ABCS, Inc.