Help Desk Clerk LC/07 License Commissioner Job Grade 9 JOB SUMMARY This position is responsible for providing clerical and customer service support for department operations. MAJOR DUTIES Greets each customer upon entry and when exiting. Provides each customer with the proper clerk assignment, based on the needs each customer describes. Surveys each customer to ensure that all required documentation is available to complete their desired transaction(s). Works with customers on a case by case basis to provide an understanding of what documents are needed in order to complete their desired transaction. Monitors lobby on a constant basis to prevent any customers from missing their queue to approach his or her assigned window in order to receive services. Monitors waiting lobby to identify and report any suspicious behavior to supervisor and/or on-site Security Officer. Maintains an extensive library of educational resources that can be provided to customers who are unaware of the requirements for specific transactions. Daily interaction with a diverse pool of individuals. As the first and the last staff member the customer may interact with, this position will field comments, compliments and complaints. This position will be tasked with determining if/when a supervisor needs to be requested, based on a case by case occurrence. Performs related duties. 310 West Washington St r e e t Athens, Alabama 35611 Phone (256) 233 -6400 Fax (256) 233-6403 www.limestonecounty-al.gov KNOWLEDGE REQUIRED BY THE POSITION Knowledge of modern office practices and procedures. Knowledge of county and departmental policies and procedures. Knowledge of computers and job-related software programs. Skill in prioritizing and organizing work. Skill in the provision of customer services. Skill in the maintenance of files and records. Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. Skill in oral and written communication. SUPERVISORY CONTROLS The Deputy License Commissioner assign work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results. GUIDELINES Guidelines include county and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application. COMPLEXITY/SCOPE OF WORK Through initial training, develops a broad understanding of documentation requirements (both State and Local) for all License Commissioners Office transactions. Ability to identify key elements on documents that are not uniform to documents maintained by the Alabama Department of Revenue (i.e. Out of State Titles and/or Registrations, Divorce Decrees, Power of Attorneys, etc.) As the initial greeter of each customer, this position is relied on heavily for setting the tone of each customers visit. This staff member will be required to communicate with a wide variety of personalities but will be expected to provide consistent, friendly customer service to all This position will be affected greatly by times of high traffic. Multitasking is continuously required, with the complexity of demands increasing significantly during times of higher traffic. 310 West Washington St r e e t Athens, Alabama 35611 Phone (256) 233 -6400 Fax (256) 233-6403 www.limestonecounty-al.gov CONTACTS Contacts are typically with co-workers, other county employees, representatives of state agencies, and members of the general public. Contacts are typically to give or exchange information, resolve problems, and provide services. PHYSICAL DEMANDS/ WORK ENVIRONMENT The work is typically performed while standing behind a desk or table. The employee may lift light objects at times and will make frequent trips between the designated Help Desk and other areas of the office. The work is typically performed in the Limestone County Courthouse Annex main lobby. SUPERVISO Y AND MANAGEMENT RESPONSIBILITY None. MINIMUM QUALIFICATIONS Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having had a similar position for one to two years
L
Limestone County Commission