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Help Desk Analyst (Level 1)

MDMS Recruiting LLC

Syosset, NY

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JOB DETAILS
SALARY
$50,000–$60,000 Per Year
SKILLS
Analysis Skills, Android, Communication Skills, CompTIA A+, Computer Workstations, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Mac Operating System X (OS X), Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Connectivity, Network Operations Center, PC Software, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VPN (Virtual Private Network), iOS
LOCATION
Syosset, NY
POSTED
1 day ago

Help Desk Analyst (Level 1)

Onsite – Monday–Friday | Syosset, NY

Full – time / Direct Hire role | Salary range: $50,000 - $60,000

Must be legally authorized to work in the US without sponsorship

We are hiring a customer-focused Level 1 Help Desk Analyst to join our Network Operations Center in Syosset. This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment.
This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.

What You’ll Do

  • Provide Tier 1 technical support (in person, phone, remote)
  • Troubleshoot Windows 10, Windows 11 and Mac OS X issues
  • Support Active Directory (users, groups, password resets)
  • Assist with VPN connectivity and basic networking (TCP/IP, DNS, DHCP)
  • Image and deploy workstations
  • Support iOS/Android device setup
  • Escalate complex issues to senior team members
  • Document tickets and create basic support documentation

What We’re Looking For

  • Prior end-user support experience
  • Strong break/fix troubleshooting skills (PCs & software)
  • Experience with Active Directory and Microsoft 365
  • Basic networking knowledge
  • Professional, high-energy, customer-service mindset
  • Ability to work independently and within a team
  • CompTIA A+ Certification preferred
  • Able to lift computer equipment up to 50 lbs. as needed (i.e. ability to move a full-size PC from one office to another)

About the Company

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MDMS Recruiting LLC