Help Desk Analyst 4 - 100% On Site North Chesterfield, VA 23235.
Syntricate Technologies Inc
North Chesterfield, VA
JOB DETAILS
LOCATION
North Chesterfield, VA
POSTED
13 days ago
Title: Help Desk Analyst 4 - 100% On Site
Start Date: 02/23/2026
Position Type: contract
Location: North Chesterfield, VA 23235
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Short Description:
Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
.
Complete Description:
The Help Desk Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at North Chesterfield, VA 23235.
Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge,
Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of
problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills are required that aligns with the Job Description | Required | Years | |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | Years | |
| Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | Years | |
| customer relations skills | Required | Years | |
| good verbal and written communication skills | Required | Years | |
| proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | Years |
About the Company
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