Health Solution Specialist Mid-Level (Level 1) – Life Company

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team.  In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities).  

The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.

We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position.

What you'll do:

• Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.

• Asks questions to discover key information and life events and understand need or problem. Documents relevant information.

• Recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales

• techniques and persuasion skills and implements recommendation(s).

• Educates the member on how regulatory changes will impact a product.

• Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.

• May provide limited member servicing support.

• Ensures adherence to company and regulatory practices.

• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

• Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.

• Employees in Health Solutions work with brokered products and act as an agent for the member.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Work Hours:

• Hours of operation

  • January – September /Monday – Friday / 7:30am – 6:00pm (Central)

  • October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central)

• Your 8-hour shift will fall within these hours.  We are currently looking for closing shift

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Required maintenance of Life and Health license.

• Required annual completion of AHIP and Broker/Carrier appointments.

• 2 or more years customer service/sales experience.

• Experience delivering frequent written and oral communication.

• Experience acquiring and applying new concepts and information.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required.

What sets you apart:  

• Current Life and Health License

• 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans

• 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP)

• 3 or more years of experience working with Final Expense Policies

• Life Insurance Sales experience

• Call Center experience a plus

Compensation range: The salary range for this position is: $54,550 - $92,060

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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