Health Insurance Service Representative

Temporary F/T Health Insurance Service Representative Needed in Lombard, IL

Our client, a busy Insurance Company located in Lombard, Illinois, is looking for a service representative.

This is a temporary, hybrid full-time contract position, with 3 days in the office and 2 days at home.

This position requires flexibility to work an 8-hour day between 7am – 6pm CST as those are the operational hours. Laptop, headset, and monitor will be provided.

This is a mostly inbound call center environment.

Job Responsibilities

• Respond to and resolve customer inquiries, which may include billing and premium reconciliations, claims, and general policy questions
• Questions may also include administrative functions focusing on Supplemental health (Accident, Critical Illness, Hospital Indemnity) and Vision products through group policies
• Utilize critical thinking skills within an inbound call center focusing on first call resolution
• Respond timely to customer questions received through the online platform
• Assist with outbound calls and other tasks to assist management

Job Requirements

• High School Diploma.
• 2 years of customer service experience, preferably in a call center environment
• PC proficiency using several computer-based applications including Microsoft Word, One-Note, Teams and Outlook
• Clear and concise interpersonal, verbal and written communication skills
• Organizational, critical thinking, mathematical, and analytical skills
• Must be motivated and self-directed
• Need to have reliable high-speed internet and a business appropriate work area for remote days

If you, or anyone you know, is interested, qualified, lives close to Lombard, Illinois, and is immediately available for employment, please e-mail an updated resume to us for immediate review and consideration.