Health Insurance Customer Care Specialist (Remote IL or IN)
Jepsen Investments, Inc
Chicago, IL(remote)
Remote Temporary (Possibly Temp to Hire) F/T Medicare Benefits Customer Care Specialist Needed $24/hr
MUST LIVE IN EITHER IL OR IN!
Our client a busy Medical Insurance Company, is currently looking to hire an experienced remote temporary possibly temporary to hire full-time Medicare Benefits Customer Care Specialists.
Medicare Claims & Benefits knowledge, and related customer service call center experience are required. NOT Medicare Advantage experience.
Computer equipment a laptop, and a headset will be provided by our client.
You must secure your own reliable high-speed Internet.
This is a temporary full-time remote contract position with long-term temporary-to-hire potential.
Monday-Friday Full-Time (8:45am to 5:00pm) with one 15-minute break and a 45-minute unpaid lunch.
Job Responsibilities
- Respond to all incoming phone calls related to claim status inquiries from insureds and providers.
- Document brief description of calls on the CAMS and CAPS systems.
- Make outbound calls as needed to support returned checks and resolve claim inquiries.
- Refer claims that were improperly handled to the Claim Supervisor for immediate attention.
- Fulfill claim form requests for plans not administered by our insurance.
- Communicate with insurance carriers or service providers as needed in order to provide feedback on claims administered by carriers.
- Process changes to CAMS System, including personal and coverage information; send confirmation of additions, deletions, and/or any changes to coverage as needed.
- Handle waiver of premium transactions, cancellations due to death, and other claims related transactions.
Job Requirements
- Minimum of 2 years’ of recent experience in an insurance call center environment specializing in Medicare Benefits NOT Medicare Advantage.
- Illinois Insurance Producers License for Life and Health Insurance is preferred.
- Experience with Medicare Benefits is required.
- Call center experience is required.
- Excellent telephone skills including proper telephone technique.
- A team player who displays problem-solving and analytical skills.
If you or anyone you know is interested, qualified, and immediately available for employment please send an updated resume to us for immediate review and consideration.