Health and Wellness Office Operations Support Assistant

Location: Albany, NY

Hours: Second Shift

Position Summary

We are seeking a highly organized and proactive Health and Wellness Business Office Operations Support Assistant to support administrative leadership and clinical operations in our Albany, NY office.

This role focuses on insurance coordination, provider credentialing, insurance denials management, and building scalable administrative systems that improve operational efficiency and patient experience. You will serve as a key operational partner, ensuring our internal systems run smoothly, accurately, and compliantly.

If you enjoy creating structure, optimizing systems, and supporting healthcare operations behind the scenes, this role offers meaningful impact and ownership.

Key Responsibilities

Insurance & Credentialing

Verify patient insurance coverage and payer requirements

Coordinate provider credentialing and re-credentialing with multiple insurance payers

Maintain up-to-date credentialing files, licenses, and compliance documentation

Serve as a primary administrative contact for insurance carriers

Denials Management

Review and manage insurance claim denials

Identify root causes of denials and coordinate corrective actions

Communicate with insurance carriers to resolve denied or delayed claims

Track denial trends and recommend workflow improvements to reduce recurrence

Systems Development & Administration

Build, document, and improve internal administrative systems and procedures

Create trackers, templates, process flows, and standard operating procedures (SOPs) for insurance, credentialing, and denials workflows

Identify inefficiencies and recommend practical system enhancements

Support transition to or optimization of electronic medical record (EMR) systems

Technology & Platform Support

Utilize and support electronic medical record (EMR) platforms

Assist with phone systems and telehealth platforms

Maintain accurate data tracking and reporting using Microsoft Excel

Support internal administrative technology workflows to ensure accuracy and efficiency

Executive & Operational Support

Assist with operations planning, communications, and project coordination

Prepare reports and maintain accurate operational data

Communicate professionally with providers, partners, and external stakeholders

Handle sensitive information with discretion and professionalism

Qualifications

Required

Experience working with insurance processes and provider credentialing (healthcare setting preferred)

Experience managing or resolving insurance denials

Strong computer proficiency, including:

• Electronic Medical Record (EMR) systems
• Phone and telehealth platforms
• Microsoft Excel
  
• Strong organizational and time management skills
  
• High attention to detail, especially with documentation and compliance
  
• Ability to manage multiple priorities in a fast-paced healthcare environment
  
• Professional written and verbal communication skills
  
• Ability to handle confidential information responsibly

Preferred

Experience supporting healthcare or behavioral health operations

Experience improving administrative systems or workflows

Why Join Us

Be part of a collaborative, mission-driven behavioral health practice

Own and refine critical business office systems that directly impact patient care

Work alongside experienced mental health professionals

Equal Opportunity Employer

Pinnacle Behavioral Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.