Guest Services Associate

Guest Services Associate (Part-Time)

Location, Dallas TX 75201 Onsite

Compensation & Schedule

• $15.00/hour

• Flexible schedule; Hours 9:00 AM – 5:00 PM, Wednesday–Sunday (must be able to work weekends, evenings, and holidays)

• Part-Time, Non-Exempt (W2)

Role Impact

The Guest Services Associate is a part-time, guest-facing team member responsible for delivering a welcoming, informed, and seamless visitor experience. This role ensures guests feel supported from entry to exit while maintaining efficient front-of-house operations. Success is defined by exceptional customer service, accurate transaction processing, and proactive engagement that enhances guest satisfaction and membership growth.

Key Responsibilities

• Welcome and assist visitors at ticketing, reception, exhibitions, and wayfinding stations throughout the facility

• Support daily opening and closing procedures to ensure smooth operations

• Answer guest inquiries in person, by phone, and via email; provide accurate information about exhibits, programs, and services

• Process ticket and retail transactions accurately using POS (point-of-sale) systems; promote memberships and additional sales

• Collaborate with Guest Services Leads, team members, and volunteers to maintain a safe, clean, and efficient front-of-house environment

Minimum Qualifications

• High School diploma or equivalent

• 1 year of experience in a high-volume guest destination venue (museum, theater, theme park, stadium, or similar)

• Demonstrated customer service skills with the ability to communicate professionally and work flexible shifts, including weekends and holidays

Equipment & Work Environment

• Use of computers, Microsoft Office applications, and POS systems

• Fast-paced, high-traffic public environment

• Frequent standing, walking, and interacting with guests throughout scheduled shifts

• Front desk, ticketing counters, exhibition spaces, and lobby areas

Preferred Skills

• Retail sales experience with upselling or membership promotion

• Strong interpersonal and problem-solving abilities

• Team-oriented mindset with a proactive approach to guest engagement

Legal Notice

The organization is committed to building a culturally diverse staff and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.