Guest Service Representative

Staybridge Suites Southaven – Brand-New Opening!

Position: Guest Service Representative – Full Time / Part Time

Managed by Sigma Management LLC

Reports To: Front Office Supervisor, Assistant General Manager & General Manager

  About Staybridge Suites — An IHG Hotel

Staybridge Suites is built on warmth, comfort, and a sense of belonging. As part of IHG Hotels & Resorts, we deliver True Hospitality for Good through compassion, attentiveness, and memorable service.

  Position Summary

The Guest Service Representative (Front Desk Agent) serves as the welcoming face of the hotel, ensuring a smooth, friendly, and efficient stay for every guest. You help set the tone for the guest experience from the moment they arrive.

  Principal Responsibilities

• Provide warm, attentive check-in and check-out experiences.

• Promote IHG One Rewards and recognize loyalty members.

• Manage room assignments, reservations, modifications, and inquiries.

• Assist guests with local recommendations and hotel amenities.

• Maintain a clean and organized front desk and lobby area.

• Handle billing, payments, key control, and brand compliance.

• Communicate room status updates with housekeeping.

• Respond promptly to guest concerns and apply service recovery.

  Qualifications

• Prior front desk or customer service experience preferred.

• Strong multitasking, communication, and guest-service skills.

• Professional appearance and adherence to brand standards.

  Physical Requirements

• Ability to stand for long periods; lift up to 25 lbs.

  Why Join the Opening Team?

• Help shape the culture of a brand-new Staybridge Suites property.

• Growth opportunities within Sigma Management LLC.