GPO Client - Strategic Accounts Manager
Aramark
Raleigh, NC
Job Description
The Strategic Accounts Manager is dedicated to assisting in managing the comprehensive business relationships a key Avendra International client. The Strategic Accounts Manager strives to understand the client's business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Strategic Accounts Manager works with the Director of Strategic Accounts to help design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.
Position Reports to Director of Strategic Accounts.
Location: Raleigh, NC
Job Responsibilities
Primary Responsibilities
? Establish and maintain excellent relationships with key corporate customer contacts at all customer locations;
? Help develop, implement, and track account plans, which accurately support the client's business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
? Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
? Conduct recurring Client business reviews
? Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client's behalf
? Identify and measure results against objectives
? Help facilitate and manage product evaluations and product cuttings
? Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
? Measure results against objectives
? Facilitate and manage optimization and rationalization savings reporting and opportunities
? Establish and maintain relationships with manufacturers and distributors
? Maintain high client account satisfaction with Avendra
? Driving spend and achieving annual budgeted spend by property
? Implementing new Avendra programs
? Achieving committed spend participation rates based on the contract
? Implementing the appropriate client?s contracted terms and conditions
Secondary Responsibilities
? Educate ? simplify the complexities of program participation while promoting Avendra's overall value proposition
Primary Competencies
? Taking Initiative
? Problem Solving & Analytical Skills
? Relationship Building
? Organizational Acumen
? Strategic Perspective
? Championing Change
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications
? Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
? Ability to balance being an advocate for the clients' interests with implementing Avendra's goals with the customer
? Ability to "make things happen", either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra's offerings
? Excellent project management, communication and organizational skills
? Intermediate Excel skills, proficient PowerPoint presentation, strong analytical skills, and presentation skills
? F&B and hospitality knowledge required
? Sourcing experience helpful
Position Details:
? Overnight Travel Requirements. Type: All modes of transportation, approximately 25% travel, length: 1-2 nights Years of Relevant
? Experience. 3-5 years of experience
? Education Requirements. BS/BA in relevant field required. Master's degree preferred
? Located in Raleigh, NC
Benefits
COMPENSATION: The salary range for this position is $70,000.00 to $115,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About the Company
Aramark
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.