Genesys Cloud CX Solution Architect

Job Title: Genesys Cloud CX Solution Architect
Job Location: CARY NC 
Pay Rate: $45/hr - $53/hr on W2 (all inclusive)
Duration:6+ Months 
Job ID:68939-1
Applicants must be willing to work on W2
 

Salary Range:

Competitive and commensurate with experience

Introduction

We are seeking a highly skilled and experienced professional to lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. This role requires deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies.

Required Skills & Qualifications

• Bachelor’s degree in a relevant field
• 8-12 years of overall experience in similar roles
• Strong expertise in Genesys Cloud CX architecture and configuration
• Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM), and Analytics
• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
• Prior work experience at client or in client's industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation
• Experience with Genesys Cloud CI/CD and DevOps
• Experience in AWS, Azure, or other cloud platforms

Day-to-Day Responsibilities

• Design scalable and secure Genesys Cloud CX solutions based on business needs
• Design and implement AI-powered IVA solutions
• Develop architecture blueprints, workflows, and best practices for implementations
• Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics
• Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)
• Troubleshoot technical issues, ensuring minimal downtime
• Work with business teams to understand contact center needs
• Collaborate with developers, engineers, and IT teams for seamless deployment
• Provide technical guidance and mentorship to junior team members

Company Benefits & Culture

• Comprehensive health insurance plans
• Opportunities for professional development and growth
• Supportive and collaborative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.