General Merchandise Associate

Job Summary

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

General Expectations

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• Devote himself/herself to insuring satisfaction to customers.
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• Determine management, production and quality requirements by asking questions and listening.
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• Attend company meetings as required.
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• Maintain a follow-up system that encourages follow through with assigned projects.
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• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
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• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
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• Understand the terminology of the business and keep abreast of technology changes in products and services.
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• Know and understand the federal, state and local requirements which govern the company’s business.
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• Follow lawful directions from supervisors.
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• Understand and follow work rules and procedures.
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• Interact well with others and be a positive influence on employee morale.
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• Uphold the company’s non-disclosure and confidentiality policies and agreements.
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• Work evening, weekend and holiday work hours as required.
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Job-Specific Expectations

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• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
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• Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
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• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
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• Let customers know when back-ordered items or special orders have arrived.
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• Be able to work with multiple customers at once while providing individual customer satisfaction.
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• Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.
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• Be polite and friendly and greet customers promptly.
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• Offer all customers exemplary customer service.
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• Be precise and timely with service at the cash register.
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• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
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• Assist General Merchandise Manager to achieve General Merchandise retail sales goals.
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• Attend pertinent training and stay current with merchandising trends and inventory control issues.
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• Participate in periodic inventory of all merchandise.
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• Design interesting, well structured presentations that attract customers.
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• Keep customer mailing lists up to date.
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• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
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• Help with the organize, set-up, and present such special events as fashion shows and other activities.
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• Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.
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Qualifications & Job Requirements

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• Excellent communication skills and interpersonal abilities.
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• Be an outgoing, energetic people person.
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• Must have ability to get along with broad customer base.
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• Training or experience in merchandising and retail sales preferred.
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• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
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Physical Requirements

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• Must have the ability to stand and walk the sales floor for most of the day.
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• Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.
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• Must be able to operate office equipment including telelphone, copies, fax machine, calculator, etc.
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Working Conditions

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• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
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• The noise level in the work environment is occasionally loud.
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