General Manager

Description

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Ensure timely deposit of all checks received on behalf of the Association.

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings. 
• Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures. 
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive & review client communication.
• Manage all deadlines and update in FSR Connect Database.
• Manage and oversee vendor relations. 
• Manage RFP process, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors.
• Provide content for community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review, Work Order verification) and complete appropriate follow-up tasks.

• Foster team building among all FirstService Residential Associates and Departments.
• Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
• Consult and use industry expertise in to provide recommendations to the Board of Directors, for the betterment of the community. 
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company’s core values, and Global Service Standards.
• Other duties as assigned.

• Excellent customer service and relationship-building background/skills.
• Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem-solving skills.
• Ability to read and understand financial statements, and budgets, and the ability to explain concepts to a larger audience, particularly the Board of Directors.
• CMCA required and maintained throughout the course of employment.
• Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for homeowners, committees, and the Board of Directors.
• Must be able to work independently and in a team environment.
• Must be able to attend and actively participate in night meetings as required.
• Occasionally weekend work may be required.
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

• Four-year college degree preferred, or comparable business experience
• Direct Experience as a General Manager
• CMCA, certification required

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients.
• Valid California Driver’s License and State mandated vehicle insurance, and registration.
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
• Ability to work late into evenings as required for board meeting attendance.

• Provide oversight and leadership of the team ensuring associate engagement and connectivity to FirstService Residential core values and culture.
• Develop and foster an inclusive culture and set expectations for a high-performing team with service excellence talents.   Ensure associates have thorough training for their roles and ongoing career development opportunities.  Provide direct feedback and celebrate wins. 
• Through ongoing analysis determine outsourcing to accomplish tasks/programs in lieu of maintaining day-to-day staff.
• Review organization structure, job descriptions, and functions on an annual basis. Provide recommendations to the Board as to any potential changes.
• Schedule and attend staff “touch base” and staff function meetings.
• Team building and development.

• Valid California Driver’s License and State mandated vehicle insurance, and registration
• General office equipment

• Limited if needed

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

national_recruiting@fsresidential.com

national_recruiting@fsresidential.com