General Manager

The General Manager is responsible for overseeing the studio to ensure it is well-maintained and that customer service standards are upheld to company standards. They will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. This person must have strong customer service skills, knowledge of computers, the ability to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service.

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training staff in sales
• Proven experience in generating and following up on leads
• Experience supervising people successfully
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Strong customer service skills
• Ability to excel in a fast-changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgment
• Solid writing and grammar skills
• Highly organized, ability to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients, and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and Studio software

• Lead Generation, Membership Sales, and Retention
• Manage and grow all revenue streams including Memberships and Retail
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention, and loyalty
• Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Manage studio budget, spending, and reporting
• Manage maintenance issues, inventory, and cleaning
• Social media management
• Participate in studio, regional and company-wide meetings, and trainings as needed
• Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio

• This position offers a competitive base salary based on experience & performance
• Commission paid on sales
• Bonus based on performance
• Health Insurance Reimbursement
• Paid Time Off