General Manager

Luxury Boutique Hotel with Significant Food & Beverage Operations in Center City PhiladelphiaOperated by Extreme Hospitality

About the Role

We are seeking an accomplished and hospitality-driven General Manager to lead an independent luxury boutique hotel with a robust, experience-driven Food & Beverage program in the heart of Center City Philadelphia. This is a highly visible, hands-on leadership role for an operator who excels in both hotel operations and destination-level F&B performance.

The ideal candidate is a dynamic leader with a refined service mindset, strong financial discipline, and proven experience overseeing hotel restaurants, bars, and event-driven F&B in a luxury or boutique environment.

Key Responsibilities

Overall Hotel & Guest Experience

• Oversee all aspects of daily hotel operations, ensuring exceptional service, cleanliness, and efficiency across all departments.
• Maintain a strong, visible presence throughout the property, engaging with guests and setting the tone for service excellence.
• Uphold luxury boutique standards that emphasize personalized service, consistency, and attention to detail.
• Monitor guest feedback, online reviews, and satisfaction metrics; implement service enhancements across hotel and F&B operations.

Food & Beverage Leadership

• Provide strategic and hands-on leadership for all Food & Beverage operations, including restaurant(s), bar/lounge, private dining, and in-room dining.
• Drive F&B profitability through menu engineering, pricing strategy, labor optimization, purchasing controls, and inventory management.
• Partner with culinary leadership to ensure menu quality, consistency, and alignment with the hotel’s brand and guest expectations.
• Oversee service standards, training, and guest experience across all dining outlets.
• Analyze F&B financial performance and KPIs, including food cost, beverage cost, labor, and contribution margins.
• Collaborate on concept evolution, seasonal programming, and experiential dining initiatives.
• Ensure compliance with all health, safety, and alcohol service regulations.

Financial & Business Performance

• Develop and manage the annual hotel and F&B operating budgets, forecasts, and business plans.
• Drive revenue performance across rooms and F&B, optimizing occupancy, ADR, RevPAR, and total hotel RevPOR.
• Control expenses through disciplined labor management and cost controls across all departments.
• Review and interpret financial statements and operating reports to identify opportunities for improved profitability.

Sales, Marketing & Market Positioning

• Collaborate with sales, revenue management, and marketing partners to drive hotel demand and F&B traffic.
• Support local sales efforts and cultivate relationships with corporate, social, and community partners.
• Ensure F&B outlets are positioned as compelling, stand-alone destinations within the local market.
• Actively participate in community engagement, events, and partnerships that elevate the hotel and restaurant profile.

Team Leadership & Culture

• Recruit, train, mentor, and retain a high-performing hotel and F&B leadership team.
• Foster a service-driven culture built on accountability, professionalism, and collaboration.
• Lead department heads through clear goals, performance expectations, and regular coaching.
• Promote employee engagement, recognition, and retention initiatives across hotel and F&B teams.

Property, Compliance & Asset Care

• Ensure the hotel and F&B outlets are impeccably maintained, safe, and compliant with all local, state, and federal regulations.
• Oversee preventive maintenance, capital projects, and vendor relationships.
• Ensure compliance with health department standards, fire safety, ADA requirements, and alcohol licensing.
• Partner with ownership on renovation, refresh, and concept enhancement initiatives.

Qualifications & Experience

• 3+ years of senior hotel leadership experience, with Food & Beverage leadership experience.
• Proven success leading hotel restaurants and bars in a boutique, luxury, or lifestyle environment.
• Strong understanding of hotel and F&B financials, budgeting, forecasting, and cost controls.
• Track record of driving guest satisfaction, F&B profitability, and team engagement.
• Experience in independent or lifestyle hotels strongly preferred.
• Exceptional leadership, communication, and interpersonal skills.
• Highly organized, detail-oriented, and comfortable in a hands-on operating environment.
• Knowledge of the Philadelphia hospitality and dining market is a plus.

Compensation & Benefits

• Competitive base salary with a performance-based incentive plan aligned with overall operational and financial performance.
• Comprehensive medical, dental, and vision insurance options, with additional voluntary benefits available.
• Paid time off and holidays.
• Employer-sponsored 401(k) retirement plan with company matching contributions.
• Access to professional development, leadership growth opportunities, and long-term career advancement within Extreme Hospitality.
• Opportunity to work alongside an engaged ownership group and an experienced hospitality management firm that prioritizes associate satisfaction, community involvement, and operational excellence. 

Why Join Extreme Hospitality?

Extreme Hospitality is a hotel management and advisory firm focused on operational excellence, financial performance, and guest-driven experiences. This role offers the opportunity to lead a distinctive boutique hotel with a meaningful Food & Beverage platform and the autonomy to shape both the guest experience and the business results.