General Manager - Mesa Systems

About Mesa

Since its formation in 1981, Mesa was built on the principles of Pride, Respect, and Trust. Pride in our work, Respect for our customers, and Trust in each other to provide the highest level of service possible – every time. Mesa continues a commitment of diversification, growth and expansion.

Position Overview

The General Manager is responsible for the day-to-day leadership, operational efficiency and profitability of their respective branch. This multidimensional role demands a keen awareness and ability to function at the highest level of excellence in a customer focused environment, while maintaining key standards of operational performance to drive/obtain sustainable revenue growth and profitability.

Key Responsibilities

Branch Leadership & Profitability

• Maximize branch and company profits by efficiently allocating resources and driving revenue growth.

• Ability to develop and execute on comprehensive budget

• Continuously assess employee skill sets and development, while adjusting staffing levels in parallel to the company’s business strategy and respective marketplace opportunities and demands.

• Ability to interact with key accounts and execute on contractual obligations

Operations Management

• Optimize warehouse utilization for efficiency to yield maximum revenue

• Oversee timely invoicing and A/R collection processes to facilitate exceptional cash flow management and results

• Maximize overall operational efficiency

• Communicate branch and company goals to employees and represent the branch at company meetings

• Partner with Mesa’s shared services and corporate support teams for seamless coordination and communication.

Talent & Team Development

• Assist in all facets in the recruiting, hiring, training of new employees for your respective branch

• Lead talent development efforts and conduct annual performance evaluations for direct reports

• Mentor direct reports for professional development and advancement opportunities

Customer Focus

• Deliver on exceptional customer service by establishing and tirelessly enforcing “best in class” quality service processes and execution

• Address service failures and aid in investigating claims to maintain high customer satisfaction

• Drive and promote the brand and be “the face” of Mesa in respective market

Safety & Compliance

• Lead and effectively promote stringent safety standards through routine monitoring of compliance with safety policies and procedures

Communication & Representation

• Collaborate with shared services resources/support to ensure timely and effective coordination and communication

Qualifications

• Bachelors Degree and a minimum of 3 years leadership experience within the logistics, warehousing, project management and/or moving & storage industry (or equivalent industry related experience)

• Minimum of 5 years as an Operations Manager or an equivalent leadership role
• Complete P&L business acumen coupled with an entrepreneurial drive
• Experience in FF&E and O/I project management
• Scalable commercial warehousing experience
• Final mile and transportation knowledge
• Experience in management of contract labor
• Strong knowledge of general operations strategies and activities, including an understanding of financial statements and the budgeting process
• Excellent verbal and written communication skills
• Ability to respond timely to all requests from within the organization and to manage expectations and deliver results
• Proficient computer knowledge and skills, including proficiency with MS Office suite
• Strong customer service skills and experienceEqual Opportunity

Mesa Systems is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.