General Manager - Launch Entertainment

General Manager

Launch Entertainment (Powered by Momentum Enterprises)

Launch Entertainment - Norwood is hiring a General Manager to lead day-to-day operations, build and coach a high-performing team, and deliver a guest experience that keeps families coming back. Your mission: create unforgettable visits-measured in smile-watt-hours-through strong leadership, sharp operations, and real community energy. If you're equal parts people-leader, operator, and positive-force (the professional kind), this is your park.

What you'll do

• Lead & develop the team: hire, train, coach, run performance check-ins, and keep staffing strong
• Own the guest experience: set the service standard, resolve issues quickly, and keep raising the bar
• Run tight operations: scheduling, labor control, documentation, POS oversight, inventory, vendor management, and review responses
• Drive results: set goals, track performance, monitor P&L, and execute strategies that grow profitability
• Keep it safe & compliant: safety logs, incident reporting, maintenance, certifications, and regulatory compliance
• Represent the brand: community presence, event support, outreach, and ensuring mascot (Joey) appearances are on-brand and guest-ready
• Serve as Manager-on-Duty (MOD) as scheduled

What we're looking for

• Bachelor's preferred or 4+ years in high-volume hospitality/family entertainment
• 5+ years management experience
• Strong people leadership, operational judgment, and financial confidence (labor + P&L)
• Comfortable with POS systems, cash handling, Google Suite (QuickBooks a plus)
• ServSafe preferred (willing to obtain); SafeServ required (or within 90 days)
• 21+; able to stand 8+ hours and lift up to 50 lbs
• Nights/weekends/holidays as business needs require
• Brings Momentum Core Values to life every day

Benefits:

• Medical & Dental insurance
• Unlimited PTO
• Monthly performance-based bonuses
• Retirement savings options
• Employee access and discounts across all Momentum Enterprises businesses and parks
• A positive, supportive team environment with opportunities to grow