General Manager

Lou Lou’s Tavern is a brand-new restaurant concept opening this spring at The Refinery, and we’re looking for an exceptional Front of House General Manager to help lead the opening and shape the guest experience from day one.

Inspired by the site’s historic train system, Lou Lou’s will feel like a vibey, welcoming tavern with big booths, a lively bar, outdoor seating, and a strong connection to The Refinery’s live music culture. This is a place where hospitality, energy, and intention come together.

About the Role

The General Manager will be the experienced leader of the restaurant—owning the guest journey, building and developing the FOH team, and partnering closely with culinary and ownership to create a cohesive, high-performing operation.

This role is ideal for a leader who is both people-first and detail-driven, thrives in opening environments, and understands that great hospitality is felt, not forced.

Key Responsibilities

• Lead and inspire the Front of House team, setting the tone for service, culture, and professionalism

• Own the guest experience across all touchpoints—from the first hello to the final farewell

• Recruit, train, and develop a strong FOH leadership team and hourly staff

• Partner with culinary leadership to ensure seamless BOH/FOH collaboration

• Oversee daily operations, scheduling, labor management, and service execution

• Maintain high standards for service, cleanliness, and atmosphere

• Foster a positive, inclusive, and accountable workplace culture

What We’re Looking For

• Proven experience as a General Manager or senior FOH leader in a full-service restaurant

• Strong leadership presence with a calm, confident, hands-on style

• Passion for hospitality, food, beverage, and building memorable experiences

• Experience opening restaurants or leading teams through growth is a plus

• Financial and operational awareness, with a guest-first mindset

Out-of-market candidates are encouraged to apply. Relocation support may be considered for the right experience-driven leader.

What We Offer

• Opportunity to be part of a founding leadership team

• Creative, music-driven environment with a strong sense of place

• Competitive compensation and benefits

• Growth opportunities within a developing restaurant group

• Out-of-market candidates are encouraged to apply. Relocation support may be considered for the right experience-driven leader.

Equal opportunity employer