GenAI Developer
System One
Gaithersburg, MD(remote)
GenAI Application Developer
? Remote (Quarterly travel to Gaithersburg, MD)
? Up to $48-$58/hr (W2) | $110K conversion
? U.S. work authorization required (Public Trust eligible)
Overview
We’re hiring an early-career GenAI Application Developer to build AI-powered features for an AWS-based contact center platform (Amazon Connect).
This role focuses on developing conversational AI solutions (voice/chat bots), integrating AWS services, and supporting intelligent automation that improves customer experience and agent efficiency.
You’ll work alongside senior engineers and designers to build secure, scalable applications using tools like AWS Lambda, Lex, Bedrock, and OpenSearch.
What You’ll Do
- Build and maintain Amazon Connect contact flows for voice and chat
- Integrate Lex V2 bots for self-service and call deflection
- Develop backend services using AWS Lambda (Python)
- Support AI features using Amazon Bedrock (LLMs) and retrieval-based systems (RAG)
- Implement OpenSearch for knowledge retrieval and search
- Configure Contact Lens for transcription, sentiment, and analytics
- Build APIs and integrations between web chat, Connect, and AI services
- Contribute to CI/CD pipelines, monitoring, and documentation
- Help enforce data privacy, PII protection, and AI safety guardrails
Requirements
- 2–4 years of software development experience (Python preferred)
- Hands-on experience with AWS Lambda and cloud-based development
- Experience with Amazon Connect (contact flows, routing, or integrations)
- Exposure to Lex V2 or conversational AI tools
- Familiarity with CI/CD pipelines and Git
- Basic understanding of cloud security (IAM, encryption, logging)
- Strong communication skills and ability to work on a collaborative team
Nice to Have
- Experience with Bedrock, LLMs, or prompt engineering
- Exposure to RAG, OpenSearch, or vector search
- Experience with Contact Lens or Amazon Q in Connect
- Knowledge of CloudFront, WAF, or web integrations
- Familiarity with FISMA/FedRAMP environments
- AWS certifications
Ref: #851-Rockville-S1
About the Company
System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.