Geek Squad Advanced Repair Technician
Best Buy
McKinney, Texas
JOB DETAILS
LOCATION
McKinney, Texas
POSTED
6 days ago
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.
What you'll do
What you'll do
- Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
- Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
- Maintain knowledge, skillsets and certifications through training courses
Basic qualifications
- 6 months of experience diagnosing, troubleshooting or repairing technology products
- Experience actively using and learning about consumer electronics
- Ability to work a flexible schedule including holidays, nights and weekends
Preferred qualifications
- Strong ability to prioritize and multi-task in a fast-paced environment
What's in it for you
We're committed to helping our people thrive at work and at home. We o
We're committed to helping our people thrive at work and at home. We o
About the Company
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