Garage Door Service Advisor

Accurate Door

Garage Door Service Advisor

Location: Aurora, IL

Work Location: Field-based service role covering the Chicagoland area

Open Doors. Earn Trust. Finish Strong.

Accurate Door is building the destination workplace in the garage door industry. We are a family-centered, technology-forward company that believes great service starts with great people, clear standards, and real development. We are looking for a Garage Door Service Advisor who can combine mechanical ability with strong people skills and help homeowners feel confident in the solutions they choose.

At Accurate Door, CARE means Create a Remarkable Experience, and that standard shapes how we work with customers and with each other every day.

This is not a "just fix it and leave" position. You will diagnose issues, explain options clearly, perform quality repairs, and create a great customer experience from start to finish. This role is ideal for someone who is personable, coachable, mechanically inclined, and motivated by both craftsmanship and performance-based earnings.

Key Responsibilities

• Run residential service and repair calls in the field
• Inspect garage door systems thoroughly and identify safety and performance concerns
• Explain findings clearly and present repair or replacement options
• Complete repairs and installations cleanly, efficiently, and correctly
• Enroll customers in maintenance plans when appropriate
• Generate positive customer experiences, reviews, and repeat business
• Document work accurately and communicate with the office team

Qualifications

• Strong customer-facing skills and high emotional intelligence
• Mechanical aptitude; garage door experience is helpful but not required
• Sales confidence without a pushy style
• Comfortable being measured on performance, quality, and customer outcomes
• Valid driver's license and clean driving record
• Must be able to pass a background check after a conditional offer, if required for the role.

Pay and Benefits

• W-2 Employment
• Schedule: Full-time; rotating on-call and Saturday coverage required
• $60,000 - $100,000 depending on experience
• Base pay starts at $25.00 per hour, and additional earnings are available through bonuses and commissions based on performance
• Some technicians currently earn the equivalent of approximately $35-$40 per hour, including incentive pay; higher earnings are performance-based.
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Paid training and ongoing development
• Take-home work truck

Why Accurate Door

At Accurate Door, service advisors are trusted to think, communicate, and solve problems, not just turn wrenches. The company invests in training, coaching, and better systems, while creating real upside for people who perform well and take ownership. If you want a role where service, sales, and skill all matter, this is a strong long-term opportunity.

Accurate Door is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.