Fully Licensed Insurance Customer Service and Sales Representative
Farmers Insurance
Novato, CA
Customer Service & Sales Representative
Award-Winning Farmers Insurance Agency | Marin County, CA
Are you a licensed insurance professional ready to take the next step with a high-performing, award-winning Farmers Insurance agency? Our respected Marin County agency is seeking a Customer Service & Sales Representative who combines strong client service skills with a consultative sales mindset.
This is an immediate hire opportunity for an experienced professional licensed in Property & Casualty and Life, Accident & Health insurance.
About the Role
As a Customer Service & Sales Representative, you will be a trusted point of contact for clients, delivering exceptional service while supporting the agencys growth objectives. Youll manage existing relationships, identify coverage opportunities, and help clients protect what matters most through tailored insurance solutions.
Key Responsibilities Include:
Servicing and managing personal and commercial insurance policies
Advising clients on auto, home, life, commercial, and umbrella coverage
Handling policy changes, renewals, and client inquiries with accuracy and care
Identifying cross-sell and upsell opportunities through proactive client engagement
Supporting agency growth through relationship-based sales and retention
Why Join Our Team
*Award-winning Farmers Insurance agency with a strong reputation in the community
*Competitive base compensation plus bonus and commission potential
*Clear career growth path with ongoing training and professional development
*Supportive, positive, and performance-driven work environment
*Leadership that values integrity, accountability, and collaboration
(We believe in doing things the right wayand doing them well.)
About Farmers Insurance
Farmers Insurance is one of the nations most respected insurance carriers, offering a comprehensive portfolio of products designed to protect individuals, families, and businesses. With a long-standing commitment to customer service and innovation, Farmers provides the foundation for agents and team members to build meaningful, successful careers.
Salary Range: $30.00 - $35.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Flexible Schedule
Paid Time Off (PTO)
Responsibilities
*Provide exceptional customer service to existing policyholders
*Process insurance policy changes and manage account updates
*Handle daily phone calls, emails, and in-person client interactions
*Assist clients with payments, billing inquiries, and certificates of insurance
*Cross-sell and up-sell insurance products when appropriate
*Support marketing and retention efforts to meet agency goals
Requirements
*Active California Property & Casualty License required
*Life, Accident, and Health License preferred
*Minimum 1-2 years of experience in an insurance agency or related customer service role
*Strong customer service and relationship-building skills
*Excellent verbal and written communication (bilingual a plus)
*Ability to work effectively in a team environment and manage multiple priorities
About the Company
Farmers Insurance
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.