Full-Time Management Associate

Elite Direct Management Inc. is all about results, growth, and a fast-paced, high-reward culture. Based in Pomona, we turn raw talent into sales powerhouses for clients like Frontier, offering big opportunities, strong support, and a team that works hard and wins harder. As a Full Time Management Associate, you’ll be the go-to person for our sales and customer service teams, coaching them, fine-tuning our strategy, and ensuring our Frontier campaign game is always airtight. As a key player in our Frontier campaign, you’ll coach, strategize, and solve real-world challenges while driving results and building future leaders.

• Assist management in daily operations and strategic execution of sales and customer service initiatives for the Frontier campaign.

• Coach, train, and mentor entry-level team members to boost performance and develop their skills.

• Set team goals, track metrics, and support performance reviews to drive accountability and continuous improvement.

• Identify performance gaps and implement targeted coaching strategies for immediate, measurable results.

• Contribute to campaign planning, territory coverage, and resource optimization to maximize outreach.

• Handle escalated customer concerns directly, modeling best practices and maintaining service excellence.

• Support recruitment and onboarding efforts, helping to build a high-performing, customer-focused team.

• Compile and deliver detailed performance reports and market insights to inform senior leadership decisions.

• and competitive offerings to guide your team effectively.