Full Time Customer Service Team Member

Our team looks to add someone who genuinely cares about people to represent Verizon in Philadelphia. As a Full Time Customer Service Team Member , you won't just be answering questions; you’ll be the guiding light for customers navigating their internet options while ensuring they feel supported every step of the way.

Empire Management Group values empathy, clarity, and the ability to turn a standard interaction into a lasting relationship. We believe that every customer deserves an advocate who listens first and solves second. By being our Full Time Customer Service Team Member, you become the vital link in the Philadelphia community who transforms technical internet solutions into meaningful household improvements.

Do you believe that great service is the foundation of a great business? APPLY TODAY as a Full Time Customer Service Team Member and start making a difference!

Full Time Customer Service Team Member Daily Impact

• Greet prospective customers warmly to identify and sell the best internet solutions for them.
• Consult with residents to ensure they are matched with the specific Verizon services they need.
• Provide a supportive sales experience that prioritizes customer comfort.
• Act as a dedicated support resource for new users throughout their onboarding process.
• Solve customer dilemmas with a focus on patience, kindness, and effective resolution.
• Maintain a deep knowledge of products to provide accurate, helpful advice every time.
• Build a bridge of trust between the community and the Verizon brand.
• Follow up with clients to ensure their service experience is exceeding expectations.