Frontier Support Specialist
Elite Direct Management
Pomona, CA
At Elite Direct Management Inc., we think slow internet should be a thing of the past, but until then, we’ll just focus on sales of the fast stuff. As a Pomona marketing firm, we need a Frontier Support Specialist to champion Frontier’s symmetrical gigabit fiber and TV services. The Frontier Support Specialist helps residents understand that 99.9% reliability isn't just a number; it’s peace of mind during their favorite live events.
As a Frontier Support Specialist, you talk tech without making it sound like a math textbook from the 1980s. The Frontier Support Specialist facilitates sales and support for Frontier’s symmetrical fiber-optic network, ensuring families can stream, game, and work simultaneously without a hitch.
Core Functions of the Frontier Support Specialist
- Present Frontier Fiber internet and TV services as premier residential solutions, emphasizing symmetrical gigabit speeds and consistent reliability.
- Clarify technical features to help clients understand how Frontier’s hardware supports seamless multi‑device connectivity.
- Evaluate household connectivity challenges, recommending fiber and TV bundles tailored for multi‑device usage and high‑capacity streaming.
- Administer service activations and account migrations efficiently, meeting Pomona’s sales production goals while ensuring compliance standards.
- Highlight Frontier’s promotional benefits, including no‑contract flexibility and installation credits, to simplify billing and encourage adoption.
- Maintain compliance and protect customer data, ensuring accuracy in all fiber and TV transactions while reinforcing brand credibility.
Education & Experience Needed for the Frontier Support Specialist
- High school diploma or GED required; Bachelor’s degree in Marketing, Business Administration, or related field preferred but not required.
- Experience in sales support, hospitality, or customer support, demonstrating resilience in quota‑driven environments and professional communication.
- Strong communication skills, simplifying Frontier Fiber’s symmetrical upload/download speeds and TV streaming benefits into persuasive messaging.
- Ability to evaluate household connectivity needs, delivering feedback that enhances territory sales and promotional campaigns.
Preferred Skills for the Frontier Support Specialist
- Applies product knowledge to increase residential sales effectiveness.
- Maintains consistency across service quality and sales execution.
- Prioritizes customer experience while advancing sales outcomes.
- Resolve objections efficiently before they disrupt sales decisions.