FRONT OFFICE RECEPTIONIST

Medical Front Office Coordinator

Position Overview

Title: Front Office Receptionist / Medical Front Office Coordinator Location: Beverly Hills, CA 90212 Schedule: 8:30 AM – 5:00 PM, Monday – Friday (Full-Time Position) Hourly Rate: $22-25 (depending on prior experience and role responsibilities)

Office Information

A private doctor's office in Beverly Hills is seeking a versatile individual to fulfill dual roles as a Front Office Receptionist and Medical Front Office Coordinator. The ideal candidate will have an engaging demeanor, strong communication skills, and the ability to multitask effectively in a fast-paced environment. This role requires exceptional organizational skills, attention to detail, and the ability to delegate tasks while maintaining professionalism.

Responsibilities

Receptionist Duties:

• Scheduling and confirming appointments.
• Answering and transferring calls to appropriate parties.
• Providing office forms to new patients.
• Scanning, filing documents, and managing patient records.
• Downloading DICOM files.
• Rooming patients and preparing patient rooms for the doctor.

Coordinator Duties:

• Delegating tasks to scribes and ensuring workload is evenly distributed.
• Coordinating clinic operations such as rooming patients, setting up charts/imaging, uploading imaging, and checking patients in.
• Handling patient intake forms, scanning IDs, answering phone calls, and scheduling/rescheduling appointments.

Backup Responsibilities:

• Assisting with surgical coordination tasks such as funding approvals, scheduling surgeries, obtaining authorizations, and managing trackers for insurance processes.
• Supporting medlegal work by learning retention processes from senior staff (e.g., Gris).

General Office Expectations:

• Advocating office rules (e.g., no cellphones/social media in the front office).
• Maintaining professionalism by avoiding time sheet fraud or social conversations during work hours.
• Communicating effectively via clinic chat or other designated platforms.

Candidate Profile

Required Skills & Qualifications:

• Must be punctual, reliable, highly organized, and detail-oriented.
• Ability to maintain poise under pressure and thrive in a fast-paced environment.
• Exceptional patient care skills with a positive and professional demeanor.
• Excellent verbal communication skills and problem-solving abilities for patient care or scheduling issues.
• Team player with the ability to multitask efficiently.

Technical Proficiency:

• Familiarity with Windows 10 or newer versions.
• Proficiency in Google-related apps (e.g., Google Calendar) and Microsoft Word/Excel.
• Knowledge of QuickBooks (preferred) and PaperPort (a plus).

Experience & Education:

• 1–3 years of healthcare/front office medical experience required for receptionist duties; 2–3 years preferred for coordinator responsibilities.
• Some college education preferred but not required for receptionist duties; not preferred for coordinator role.

Additional Preferences:

• Bilingual candidates (Spanish-speaking skills) are A MUST.