Front Office Assistant
Baptist Health
BIRMINGHAM, Alabama
Front Office Assistant – Medical Office
2018 Brookwood Medical Center Drive, Medical Office C, Suite 214 | Birmingham, AL 35209
Monday – Friday | 8:00 AM – 4:00 PM
Are you an organized, patient‑focused professional who thrives in a fast‑paced medical environment? We’re seeking a Front Office Assistant to be the welcoming face of our practice and a key support partner to our clinical and administrative teams.
This is an excellent opportunity for someone who enjoys high patient volume, values teamwork, and wants to grow within a collaborative and supportive healthcare setting.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL BENEFITS START DAY ONE
Responsibilities:
What You’ll Do
As a Front Office Assistant, you’ll support daily ambulatory/physician office operations, including:
- Greet and assist patients and families in a professional, courteous manner
- Schedule patient appointments following practice protocols and patient preferences
- Obtain accurate patient demographics and insurance information
- Manage phone coverage and route calls appropriately
- Assist with referrals, pre‑certifications, and authorizations as needed
- Process medical record requests in compliance with policy and regulations
- Utilize office systems, technology, and equipment efficiently
- Support patient satisfaction initiatives and quality improvement efforts
- Maintain compliance with all policies, procedures, and regulatory standards
Qualifications:
What We’re Looking For
- Minimum 2 years of experience in a medical front office, clerical, or customer service role
- High school diploma or equivalent
- Strong communication and organizational skills
- Ability to manage multiple priorities in a high‑volume patient environment
- Comfortable using office technology and electronic systems
- Dependable, punctual, and patient‑centered