Front Desk Agent

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free on-site parking

• Complimentary soft drinks 

• 40% discount at all on-site Food & Beverage outlets

• Work shoe credit through Shoes for Crews twice a year 

• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed

• SPF rated shirts (Beach)

• Monthly team building department event (lunch, breakfast, etc.) 

• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card

• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

• Annual participation in community service events

• Paid on-the-job training 

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As a Guest Services Agent, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. 

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Guest Services Agent at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.