First Responder Print Specialist

• Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. 
• Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. 
• Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. 
• Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. 
• Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. 
• Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. 

• High School Diploma (or equivalent) with a passion for technical support and customer service excellence. 
• Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. 
• Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. 

• Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. 
• Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. 

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.