Field Support Engineer

Job role: Field Support Engineer

Responsibilities :

• Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance meetings
• Assist network support team and other infra teams for day today troubleshooting and infra projects
• Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
• Helps local hardware support team with checking printers and shopfloor peripherals
• Provides assistance to the hardware support team for applications or processes
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Be a SPOC for BUIT Local support and external vendors
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
• Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
• Test connectivity for changes to network including wireless and patching
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected
• Coordinate with equipment vendors for repair and maintenance
• Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
• Support base business-related IQOQ testing and technical change control activities

Qualifications :

• Minimum 5 years of experience in handling Site IT support incident management
• Should be conversant with ITIL process Service Asset management
• Must be knowledgeable in network infrastructure
• Should be knowledgeable on multiple Operating Systems DBs
• Should be able to work independently and be ready to provide support of business hours
• MES knowledge is an added advantage
• Should possess multitasking capabilities with excellent coordination skills
• Worked in pharma manufacturing plant is added advantage

Additional Requirements :

• Manufacturing Experience with IT Infra knowledge
• Cross Team Dept Coordination
• Project experience
• ITIL Knowledge would be preferable
• Knowledge of GxP would be add on