Field Service Technician (34801)

Title: Field Service Technician
Location: Wood Dale, IL (Hybrid: ~10% onsite, ~90% travel)
Compensation: $60,000–$65,000 (Salaried)

Work Environment & Schedule

• Hybrid flexibility: work from home when not traveling; occasional time in the office as needed

• Schedule: Monday–Friday, 8:30 AM – 4:30 PM

Compensation & Benefits

• Full-time, salaried position

• Potential performance-based bonus opportunities

• Monthly insurance stipend (negotiable based on candidate needs)

• 2 weeks PTO + standard U.S. holidays

• Potential for comp time (time off in lieu) for extended travel or overnight work

Travel & Reimbursement

• Extensive travel required (~90–95% domestic, occasional international)

• All travel expenses covered (airfare, hotels, meals, etc.)

• Mileage reimbursement per current standards

• Tolls and parking fully reimbursed

• Car allowance may be available

• Company laptop provided

• Company phone or monthly phone stipend available

Overview

This is a highly hands-on, travel-focused Field Service Technician role supporting customers across North America. The position involves working directly with technical equipment in the field, performing service, calibration, installation, and customer training while acting as a key technical resource.

Key Responsibilities

• Perform equipment service, maintenance, and repairs

• Execute calibration services in accordance with industry standards (e.g., ISO-17025)

• Install equipment and provide on-site and remote training to end users

• Conduct inspections to ensure proper system functionality and compliance

• Maintain accurate service and calibration records

• Coordinate service schedules and travel logistics

• Provide technical support and resolve customer issues in the field

• Identify opportunities for additional services or equipment

• Stay current on industry standards, technologies, and best practices

Qualifications

• 1–3+ years of experience in field service, calibration, or technical support roles

• Experience with quality systems or calibration standards preferred

• Associate degree or HS Diploma, technical certification, or equivalent hands-on experience

• Knowledge of ISO-17025 calibrations to ensure systems meet quality and compliance standards

• Basic computer proficiency (e.g., Excel; training provided for internal systems)

• Valid driver’s license and current passport

• Ability and willingness to travel extensively (90%+), including overnight travel