Field Service Representative (Military Health)
Dunhill Professional Search
Atlanta, GA
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JOB DETAILS
SALARY
$75,000–$130,000 Per Year
SKILLS
Combat Support Hospital (CSH), CompTIA Security+, Data Management, Health Information Technology, Healthcare, Healthcare Software, Hospital, IAT - Information Assurance Technical, Information Technology & Information Systems, Information/Data Security (InfoSec), Integration Testing, Medical Record System, Medicine, Military, Military Operations, On Site Support, Operational Audit, Operational Support, Privacy Controls, Problem Solving Skills, Secret Clearance, Security Clearance, Software Development Lifecycle (SDLC), System Integration (SI), System Operations, Technical Support, United States Department of Defense (DoD), Willing to Travel
LOCATION
Atlanta, GA
POSTED
8 days ago
Service Field Representative - Military Health
Active Secret Clearance Required
Location:United states- Remote (CONUS)
Travel: Up to 95% to CONUS military installations (OCONUS possible)
Support the Military Health System mission by ensuring deployed medical teams have reliable Electronic Health Record (EHR) and healthcare IT systems in operational environments.
The Service Field Representative (Military Health) provides field-level technical and functional support for DoD healthcare IT systems across military medical facilities.
- Active Secret Security Clearance
- 5+ years of hands-on experience supporting DoD Electronic Health Record (EHR) systems and web-based healthcare applications , including both functional and technical support
- Strong experience across all phases of the System Development Lifecycle (SDLC) including system definition, design, development, integration, testing, analysis, and operational support
- Strong understanding of health information privacy and security principles , including the protection and management of sensitive healthcare data within integrated health systems
- IAT Level II certification (Security+ or equivalent) in accordance with DoD requirements
- Demonstrated ability to work independently with minimal supervision , showing strong initiative and problem-solving skills
- Valid passport and willingness to travel up to 95%
- Must meet medical readiness requirements for deployment to operational environments
Preferred Qualifications
- Experience supporting military operational medicine and healthcare delivery in deployed environments
- Familiarity with healthcare operations in:
- Field and Combat Support Hospitals
- Amphibious Assault Ships
- Hospital Ships
- Aeromedical Evacuation Platforms
- Experience supporting healthcare IT systems in expeditionary or operational military medical settings
- Mentoring other field service engineers
- Provide guidance to other field technicians and field service engineers
- Provide technical support to field service technicians
- Receive calls from customers for field service repairs
- Create and submit weekly field service reports
- Making outbound phone calls with the objective to schedule field service appointments for the field service team
- Provide support for field service techs, customer service, and inside sales
- Provide technical support to field staff
- Assign field technicians to service calls in region
- Ensuring all field dispatches are updated
- Providing excellent customer service to customers
- Evaluate and follow up on field
- Ensure that all field service technicians follow all governmental regulations
- Work in the office or in the field
- Complete customer service sheets on MC-75
- Training new staff in field operations and equipment usage
- Organize and maintain all records necessary for the field service technicians
- Perform field promotion work and develop new accounts
- Dispatching field service technicians to the appropriate location and on time
- Provide world class service to field technicians, customers and business partners
About the Company
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