Field Service Representative
Miller Electric Company
Charlotte, North Carolina
We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.
Job Summary:Field Service Representative – Join the Miller Team
Are you looking for a rewarding career as a Field Service Representative?
Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.
For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day.
Position Overview
The Field Service Representative will report directly to the project leader. This is a client-facing role that requires the ability to build relationships both in and out of the office. The core responsibility as a Field Service Representative is to self-perform, manage, coordinate and execute electrical maintenance projects and work efforts.
- Medical and Dental (100% of the premium covered by Miller Electric)
- 401k retirement with company matching
- Vision plans
- Disability Insurance
- Basic and Supplemental Life Insurance
- Flexible Spending Accounts
- Travel Accident Insurance
- Disability Insurance
- Paid Vacation & Holidays
- Tuition Reimbursement Program
- College Coach Services
Electrical System Maintenance & Testing
- Perform maintenance and testing on electrical systems, including 3‑phase equipment, UPS systems, automatic transfer switches (ATS), generators, static switches, and power distribution systems.
- Conduct troubleshooting using various electrical test instruments.
- Perform primary and secondary injection testing on circuit breakers.
- Read and interpret trip curves for proper system coordination.
- Execute insulation resistance (megger) testing and low‑resistance (ductor) testing.
- Conduct testing of single‑phase and three‑phase transformers (TTR).
- Perform infrared (IR) scanning and interpret scan results.
- Start up and commission electrical equipment and control systems.
Technical Knowledge & Documentation
- Read and interpret electrical drawings, including one-lines, three-lines, schematics, wiring diagrams, and technical blueprints.
- Prepare detailed job findings and documentation following service activities.
- Assist in the development of Change Management Forms and Methods of Procedure (MOPs).
- Understand and apply coordination studies and communication protocols.
- Program and troubleshoot communication devices.
- Utilize PLC knowledge for troubleshooting and support.
- Apply NFPA standards and comply with all company safety procedures, including LOTO.
Collaboration & Customer Support
- Build and maintain professional relationships with vendors and contractors.
- Provide face‑to‑face customer service as needed.
- Maintain communication with office personnel through email and mobile communication.
- Participate in company‑provided training to continue professional development.
- Support training and mentorship of less experienced team members.
- Minimum 3+ years of experience as an OEM technician or facility maintenance professional.
- Strong troubleshooting skills and technical competency.
- Excellent verbal and written communication skills.
- Demonstrated time management and organizational skills.
- Strong work ethic and willingness to learn.
- Valid U.S. Driver’s License with a satisfactory driving record.
- Ability to lift up to 60 lbs.
- Willingness to travel as needed.
- Physical dexterity and ability to work hands‑on with electrical systems.
- Experience in the electrical preventive maintenance field.
- 5+ years of electrical preventive maintenance experience.
- IR scanning certification.
- Previous experience as an OEM technician.
- Prior experience as an electrician or maintenance technician.
- Experience managing or coordinating vendors.
- Knowledge of motor controls, VFDs, soft starters, and industrial control equipment.
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Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:Please review our Affirmative Action Policy.
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