Field Service Engineer- Atomic Spectroscopy
Agilent Technologies, Inc
Washington, DC
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analytical Chemistry, Biochemistry, Biology, Biotech and Pharmaceutical, Chemistry, Customer Service Tools, Customer Support/Service, Driver's License, GLP (Good Laboratory Practices), GMP (Good Manufacturing Practices), Hand Tools, Hardware Installation, Identify Issues, Inductively Coupled Plasma Mass Spectrometry (ICP-MS), Laboratory, Maintenance Services, Marketing, Network Configuration Management, OEM (Original Equipment Manufacturer), On Site Support, Operating Systems, Peripheral Hardware, Preventative Maintenance, Problem Solving Skills, Research & Development (R&D), Safety Training, Safety/Work Safety, Sales Qualification, Sales Support, Sales/Support Engineering (SE), Seminars, Software Administration, Spectroscopy, Technical Training, Willing to Travel
LOCATION
Washington, DC
POSTED
18 days ago
Candidate must be located in Washington, preferably in the tri-cities or Tacoma, WA area.
As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas:
* Install and optimize hardware/software/network products and configurations at customer sites
* Diagnose and resolve product performance problems
* Perform maintenance and repairs
* Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
* Leverage shown experience to provided limited application support
* Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
* Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
* Train other field engineers and customers in the solutions
* Serve as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
* May have knowledge of third-party products
* May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
* May calibrate equipment
* May qualify leads
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
* Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
* 4+ years relevant work experience including familiarity with Agilent ICP, ICP-MS, Flame AA experience is a plus.
* Experience with Pharma, GMP, GLP environments
* Experience with the Agilent solutions is desired but not crucial
* Familiarity with other OEM and mass spectroscopy equipment highly preferred
* Familiar with use of hand tools
* Demonstration of logical troubleshooting
* Ability to tackle high impact problems related to product availability; typically, system/ solution focused
* Customer service and solutions oriented
* Ability to travel extensively including overnight travel as decided by business needs
* A valid driver's license is required for this position
* Up to 50% travel may be required
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 10, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more abo
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About the Company
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